FAQ

Our customer service specialists speak to hundreds of customers every week. Here is a list of the most common questions. In case you cannot find an answer, do not hesitate to contact us at care@envyher.com 

ABOUT US
 
Who are you & what makes you unique?
We are the one-shop stop for all your personalized jewelry needs, where each product is manufactured by passionate & expert designers that are directly shipped to people in the USA and Canada. Our uniqueness lies in the quality we produce and the varieties that we have got to offer regarding metals, gemstones, and engravings to meet the style that you desire.



 
Do you ship worldwide?

Yes, free shipping to United States and Europe.

Do you have any gifting options available (gift receipt and gift message options)?

SURE! We currently offer gift receipts or gift wrapping.
 

Do you have any physical stores?

We are a web-based retailer only, we do not have any physical locations.

How can I request more information regarding a specific piece (Carat weight, metal weight, stone clarity, whether or not a gemstone is natural or created, measurements etc)?

If the information that you are looking for about an item is not included in the description on our website, you can submit a request through email or on the phone. We will do our best to accommodate your request as soon as possible, usually within the same day.

Do you offer ring sizing or engraving?

The standard size for rings on our site is a 7, but we do have other sizes available on select pieces which will then appear in a drop-down selector. If you do not find the size you need and would like the ring sized to fit, we recommend you consult your local jeweler for resizing options. You can also have a ring guard placed inside of the band to secure it in place.

Once I register on your site will I be able to view my order history?

Once you are registered on our site you will be able to view current orders as well as previous ones.

Why was my order declined?

Orders can be declined for multiple reasons. Orders will not be authorized by the system if the card is expired or the charge is above the credit limit. Failure to authenticate billing information will also result in a declined order, please check to make sure all details have been entered completely and correctly and correspond to the card being used.

I did not receive my order confirmation email. Can you resend it to me?

An order confirmation email is system generated and automatically sent out once your order is approved. If you did not receive your email, please contact customer service and they will forward a copy to your confirmed email address.

You can find out your Order Status here: Order and Shipment Status Information

If I am not able to correctly enter in my discount code when placing my order, can you apply it for me?

If for some reason you were unsuccessful in applying your discount code, we will be happy to help you. Your account will be credited within 3-5 days, with the price difference included.

How can I request a return authorization (Return Policy & Instructions)?

You may request a return authorization through our Customers service are able to return new, website. You can also make your request by emailing care@envyher.com